"Drive-thru" Cash Point Machines

Please note that with the arrival of the new "Drive-thru" cash point machines customers will be able to withdraw cash without leaving their vehicles. To enable users to use this new facility the following procedures have been drawn up. Please read the procedure that applies to your own circumstances (i.e. MALE or FEMALE) and remember them for when you use the machine for the first time.

MALE PROCEDURE

1. Drive up to the cash machine.
2. Wind down your car window.
3. Insert card into machine and enter PIN.
4. Enter amount of cash required and withdraw.
5. Retrieve card, cash, and receipt.
6. Wind up window.
7. Drive off.
   

FEMALE PROCEDURE

1. Drive up to cash machine
2. Reverse back the required amount to align car window to machine
3. Re-start the stalled engine
4. Wind down the window
5. Find handbag, remove all contents on to passenger seat to locate card
6. Locate make-up bag and check make-up in rear view mirror
7. Attempt to insert card into machine
8. Open car door to allow easier access to machine due to its excessive distance from the car
9. Insert card
10. Insert card the right way up
11. Re-enter handbag to find diary with your PIN written on the inside back page
12. Enter PIN
13. Press cancel and re-enter correct PIN
14. Enter amount of cash required
15. Re-check make up in rear view mirror
16. Retrieve cash and receipt
17. Empty handbag again to locate purse and place cash inside
18. Place receipt in back of cheque book
19. Re-check make-up again
20. Drive forwards 2 metres
21. Reverse back to cash machine
22. Retrieve card
23. Re-empty hand bag, locate card holder, and place card into the slot provided
24. Re-check make-up
25. Restart stalled engine and pull off
26. Drive for 3 to 4 miles
27. Release hand brake

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