And What's With The Customer Service?...
Yet another failed customer service attempt:
System AOLTechJET has joined this session!
System Connected with AOLTechJET
System Hello. Welcome to Live Technical Support. My name is____.
AOLTechJET Hi . I'm happy to address any question that you may have and I appreciate the
opportunity to handle this for you.
ME hey ____
AOLTechJET :Please go ahead and let me know how I can help you today. I am here to help and will do everything I can to assist you.
ME I have a problem..seems like my account has been suspended in AIM...I got no notice and I. I can access it from my computer (desktop MAC) but not from my iphone. I have agilemessenger and Palringo...they both say I have a suspended account
ME I have a problem..seems like my account has been suspended in AIM...I got no notice and I. I can access it from my computer (desktop MAC) but not from my iphone. I have agilemessenger and Palringo...they both say I have a suspended account
AOLTechJET I understand that suspected that your account has been suspended in AIM. Is that correct?
ME that is the error message I keep getting from the messengers I am using. I can use AIM
messenger ok..just not the other ones
AOLTechJET Thanks for clarifying the issue.
AOLTechJET Can you please tell me what are the other messenger program that you are trying to use?
ME agilemessenger and palringo
ME I can long in fine with my other screen name attached to this account..I just checked..
AOLTechJET Thanks for that information.
AOLTechJET Have you already tried on using the AIM Express feature?
ME yes...I have AIM on my computer at home, and it let me log in...even when I had AIM on the iphone, it would let me log in. I would have to use AgileMessenger or PalRingo for my other
accounts like Yahoo or Google, but then sign in seperately for AOL since the other programs kept stating my account was suspended. Seems I can log in fine with AOL related programs, but not with other messengers...
AOLTechJET Can you please clarify if "AgileMessenger or PalRingo" are your AIM screen names?
ME no...AgileMessenger and PalRingo are the IM programs I am using to sign into my AOL screenname..this way I can recieve my Yahoo, Google, and AOL IM's in one place when I use those programs, they tell me they cannot sign in because my account had been
suspended...this is a recent issue...they never had a problem before but if I use AIM or AIM on the iphone, I have not problem
AOLTechJET Thanks for clarifying the issue.
AOLTechJET It appears that those programs has been corrupted and I suggest you to reinstall them.
ME I have tried that as well...I no longer use the PalRingo...but I had an issue with that
one...Now I only use AgileMessenger...I tried re-installing it when I got the error...no luck
ME That's two different programs having the same issue
AOLTechJET I see..
ME If I can still access my e-mail, and still use AIM, that means my account is not Actually
suspended right?
ME why would I have so much trouble with the other programs, but not with AIM?
ME looks like it is giving me a hard time with the AIMExpress now too
AOLTechJET Yes, since you can access your e-mail. Your AOL is not suspended.
ME the AIM in my mail works alright though
just not AIMExpress...
is there a way to reset the SN?
I am not sure if that is the right term...
AOLTechJET It appears that your SN is temporary suspended for chatting purposes.
AOLTechJET For how long you've been having this problem?
ME a few days only...
that's why I was confused
I really don't use it that much..I just recently started using it within the last couple weeks, but
not heavily...then all of a sudden I couldn't connect to it using the programs I had been using before...now that I think about it..it didn't REALLy give me a problem until I used PalRingo...
AgileMessenger never gave me an issue until I used PalRingo and IT had an issue
AOLTechJET
Thanks for bringing this up to our attention and on your behalf, please allow me to file a
problem report to our System Administrator.
ME the issue being the suspended account messge ok..
I took PalRingo off...but now AgileMessenger is giving me that same issu...
Does this mean there is no fix?
AOLTechJET I suggest you to try signing on in a later time.
ME I tried signing in everyday...with no luck...
AOLTechJET I see..
AOLTechJET Please try again in a later time.
ME I guess this means there is no other way for me to fix this problem?
AOLTechJET Yes. :-(
ME Dang...
well how much later should I try...maybe in a few hours or so?
AOLTechJET Please try signing on after 24 hours after our System Administrator received my report.
ME ok...if nothing happens, should i contact Live Help again?
AOLTechJET Yes, please visit us again and we will be more than happy to assist you.
ME ok well thank you for trying to help me out..and I will try loggin in a day or so.. :-)
AOLTechJET You're Welcome. It's been a pleasure assisting you and have a wonderful day!
AOLTechJET Thank you for visiting AOL® Live Help. If you need assistance in the future, just visit the Live Help area at AOL® Keyword: LIVE HELP or on the Internet, go to http://contactus.aol.com/.
System AOLTechJET has left this session!
System The session has ended!
ME that is the error message I keep getting from the messengers I am using. I can use AIM
messenger ok..just not the other ones
AOLTechJET Thanks for clarifying the issue.
AOLTechJET Can you please tell me what are the other messenger program that you are trying to use?
ME agilemessenger and palringo
ME I can long in fine with my other screen name attached to this account..I just checked..
AOLTechJET Thanks for that information.
AOLTechJET Have you already tried on using the AIM Express feature?
ME yes...I have AIM on my computer at home, and it let me log in...even when I had AIM on the iphone, it would let me log in. I would have to use AgileMessenger or PalRingo for my other
accounts like Yahoo or Google, but then sign in seperately for AOL since the other programs kept stating my account was suspended. Seems I can log in fine with AOL related programs, but not with other messengers...
AOLTechJET Can you please clarify if "AgileMessenger or PalRingo" are your AIM screen names?
ME no...AgileMessenger and PalRingo are the IM programs I am using to sign into my AOL screenname..this way I can recieve my Yahoo, Google, and AOL IM's in one place when I use those programs, they tell me they cannot sign in because my account had been
suspended...this is a recent issue...they never had a problem before but if I use AIM or AIM on the iphone, I have not problem
AOLTechJET Thanks for clarifying the issue.
AOLTechJET It appears that those programs has been corrupted and I suggest you to reinstall them.
ME I have tried that as well...I no longer use the PalRingo...but I had an issue with that
one...Now I only use AgileMessenger...I tried re-installing it when I got the error...no luck
ME That's two different programs having the same issue
AOLTechJET I see..
ME If I can still access my e-mail, and still use AIM, that means my account is not Actually
suspended right?
ME why would I have so much trouble with the other programs, but not with AIM?
ME looks like it is giving me a hard time with the AIMExpress now too
AOLTechJET Yes, since you can access your e-mail. Your AOL is not suspended.
ME the AIM in my mail works alright though
just not AIMExpress...
is there a way to reset the SN?
I am not sure if that is the right term...
AOLTechJET It appears that your SN is temporary suspended for chatting purposes.
AOLTechJET For how long you've been having this problem?
ME a few days only...
that's why I was confused
I really don't use it that much..I just recently started using it within the last couple weeks, but
not heavily...then all of a sudden I couldn't connect to it using the programs I had been using before...now that I think about it..it didn't REALLy give me a problem until I used PalRingo...
AgileMessenger never gave me an issue until I used PalRingo and IT had an issue
AOLTechJET
Thanks for bringing this up to our attention and on your behalf, please allow me to file a
problem report to our System Administrator.
ME the issue being the suspended account messge ok..
I took PalRingo off...but now AgileMessenger is giving me that same issu...
Does this mean there is no fix?
AOLTechJET I suggest you to try signing on in a later time.
ME I tried signing in everyday...with no luck...
AOLTechJET I see..
AOLTechJET Please try again in a later time.
ME I guess this means there is no other way for me to fix this problem?
AOLTechJET Yes. :-(
ME Dang...
well how much later should I try...maybe in a few hours or so?
AOLTechJET Please try signing on after 24 hours after our System Administrator received my report.
ME ok...if nothing happens, should i contact Live Help again?
AOLTechJET Yes, please visit us again and we will be more than happy to assist you.
ME ok well thank you for trying to help me out..and I will try loggin in a day or so.. :-)
AOLTechJET You're Welcome. It's been a pleasure assisting you and have a wonderful day!
AOLTechJET Thank you for visiting AOL® Live Help. If you need assistance in the future, just visit the Live Help area at AOL® Keyword: LIVE HELP or on the Internet, go to http://contactus.aol.com/.
System AOLTechJET has left this session!
System The session has ended!
(Don't forget to add the 5 min or more pauses in between the AOLTechJET responses...more like AOLTechSnail)
Post a Comment